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| Terms
and conditions |
Payment Options: With prior arrangement, we may accept Visa
and Mastercard credit cards and payments by Switch. You may also
transfer money direct to our bank account (pounds Sterling only).
For direct bank transfer, all charges to be paid by sender.
Fees: Fees quoted cover management consultancy costs and
exclude accommodation and travel costs. If accommodation for our
consultants is required, we can advise and book this for you. Fees
are subject to VAT where applicable, which applies to all delegates
attending UK courses. Course fees must be paid in full prior to
delegate attendance.
Training Course Cancellations
If a delegate is unable to attend, it is acceptable for a substitute
delegate from the same company to take their place. A course booking
is taken as firm once written confirmation or payment has been
received from the client.
Cancellation without charge may apply providing at least 6 weeks
notice is given. If we receive cancellation between 6 and 3 weeks of
a course start date, 50% of the course fee will be charged. If
cancelled less than 3 weeks prior to a course start date, the full
fee will be charged.
Changes to Services: Anvil Consultancy retains the right to make
any changes or cancellations to any part of its advertised services
.Also, the price, date and location may change from that advertised.
These changes will not affect your statutory rights.
Refunds: Normally these are made by the same method used for
payment or as may be agreed. In the first instance, Anvil Consultancy will
attempt to rectify the situation with the client and provide a
continuation of service at either a reduced rate or free of charge.
The decision as to which course of action will be taken will be
agreed between Anvil Consultancy Limited and the client to mutual
satisfaction.
Guarantees: Anvil Consultancy offers a full 100% guarantee with all
of its services and products. This is a genuine offer. However, Anvil Consultancy reserves the right to with-hold the re-payment of fees paid
- in full or part - where we consider that the client(s) are
attempting to defraud Anvil Consultancy of its payment.
Anvil Consultancy also reserves the right to withhold the re-payment of
fees where it can be shown that the client did not fulfil any their
obligations or contractual requirements. This will be the case when
the client does not or has not provided Anvil Consultancy with the
contractually agreed level of support or commitment i.e. where it
can be shown that the client failed to complete their part of the
marketing process or fully support the service supplied by Anvil Consultancy.
However, in all other cases and situations - where Anvil Consultancy has
failed to satisfy the client - Anvil Consultancy will honour the 100%
refund guarantee.
Insurance: We include insurance at cost.
Force Majeure: We are not liable for any delay of failure to
fulfil any order due to events beyond our control.
Responsibility for Local Taxes and Duties: It is the
responsibility of the customer to pay any local taxes or import
duties that may apply.
Data Protection: We will register with the UK's Data
Protection Registrar and so follow their guidelines and abide by
their rules.
Bulk email Policy: We respect our customers' right to privacy
and therefore we do not solicit business by any methods involving
Unsolicited Commercial Email (UCE) also known as spamming.
Security of Credit Card Payment Options: We use PayPal high
security servers to encrypt and process your online credit card
details securely while you make payments online.
Alternatively, you can choose to send credit card numbers by
separate fax if you prefer; or we can arrange to telephone you for
the details (within the United Kingdom only).
Applicable Law / Courts of Jurisdiction: England.
Retention of Title: Intellectual property remains the
property of Anvil Consultancy Management Consultants Limited.
Liability: All information, products and services provided on
this Web site are provided in good faith and are warranted as
accurate as far as is possible. We do not accept liability for the
buyer's actions or decisions based on the information, products or
services provided. Liability, however arising, is limited to the
replacement of goods supplied and paid for.
Anvil Consultancys shall not be liable for failure to perform its duties
due to illness, death, accident and third party default or for any
other reason outside of Anvil Consultancy' s reasonable control.
Copyright: Anvil Consultancy Training Material: All rights are
reserved. No part of the course material may be reproduced, stored
in a retrieval system, or transmitted in any form, or by any means,
without prior permission in writing from the copyright owner.
Privacy statement: The Privacy statement listed here apply
to transactions made through this Web site.
Full Consultancy Terms and Conditions
1. AGREEMENT
Anvil Consultancy will carry out and complete the project in accordance
with the matters set out in the proposal and any other agreed
documentation subject to any subsequent variations agreed in writing
between Anvil Consultancy and the client.
2. TIME AND ATTENTION
Anvil Consultancy will devote such time, attention and skill to the
project as may be appropriate to execute and complete it.
3. FEES AND EXPENSES
Specific details of fees and expenses to be paid to Anvil Consultancy by
the client will be agreed in writing between the parties. Our
standard terms are for invoicing to take place at the end of a month
for the days worked in a month. Unless otherwise stated all charges
are subject to VAT and are payable within 14 days of issue of
invoice.
4.
Anvil Consultancy's
CONSULTANTS
Anvil Consultancy will introduce the client to any consultant intending to
work on the project and obtain the client's prior approval to the
employment of such consultant on the project. The client is not
entitled to offer employment to any of Anvil Consultancy's staff or
consultants for a period of at least 12 months after the completion
of the project.
5. CONFIDENTIALITY
Anvil Consultancy will keep confidential and not divulge any confidential
information concerning or relating to the client's business affairs
and activities without the express authority in writing of the
client. If required by the client, Anvil Consultancy will procure that its
consultants enter into a direct confidentiality agreement with the
client to the same or similar effect.
6. REPORTS
All reports, and other documents, prepared by Anvil Consultancy remain the
property of Anvil Consultancy unless otherwise agreed in writing. The
client shall be entitled to use any reports and documents produced
by Anvil Consultancy only for the specific purposes agreed with Anvil Consultancy.
7. LIABILITY
Anvil Consultancy will present its reports, recommendations or other
findings in good faith and will not be liable to the client for any
losses arising or purportedly arising as a result of acting upon Anvil Consultancy's recommendations or for any indirect or consequential loss
including claims by third parties.
Any traffic projection figures we give out are targets based on
known variables. Although we can offer performance based pricing
scales which give us every incentive to bring as many people as
possible to your site (and to give them every possible assistance in
purchasing or enquiring about your products and / or services), we
cannot offer any guarantee about achieving such targets.
If Anvil Consultancy makes any forecasts or gives any opinions no warranty
is being given as to achievements unless specifically stated in
writing. The achievement of any recommended aims will depend on the
efforts of the client and the client's staff and other factors.
8. NOTICES
Any formal communications to Anvil Consultancy should be sent to its
Coventry office and any formal communication to the client should be
sent to the client's address set out in the letter of appointment
unless the client notifies Anvil Consultancy otherwise in writing. Formal
communications should be sent by email, post or fax or be delivered
by hand.
9. VARIATIONS
The agreement between Anvil Consultancy and the client will only be varied
if mutually agreed in writing.
10. ARBITRATION
Any dispute between the parties shall be referred to a single
arbitrator to be appointed jointly or, failing agreement between the
parties, by a body on the application of either party. The
arbitrator will have power to settle disputes in his absolute
discretion and his determination shall be final except on a point of
law.
11. LAW
The agreement between Anvil Consultancy and the client shall be governed
by English Law
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